ABOUT US

We are Change Hospitality. london's premier Hospitality recruitment agency for over 20 years.

We focus specifically in hospitality recruitment and placing amazing talent in a range of both permanent and temporary roles for a vast array of organisations that have specialised services in the food and drinks markets.

We’re not like other hospitality recruitment agencies and we have never planned to be! Our mission has always been to challenge conformist recruitment methods by; being better, quicker and more effective while keeping care for people at our core.

Our focus is simply to build long lasting relationships with people based on honesty, integrity and ethics.

What we do

Our business is split into three divisions:

Back of House:
We recruit permanent and temporary Chefs, all of which have worked for some of the finest restaurants, gastropubs, bars, hotels, members clubs and events companies.

We also recruit Back of House support roles such as Kitchen Porters & Cleaners, who have helped support the some of the highest level Back of House teams across a wide range of restaurants, gastropubs, bars, hotels, members clubs and events.

Front of House:
We cover all Front of House positions from Director level down to entry level on a permanent basis. We also recruit Front of House temporary staff so we’re here for you, if you are looking for short term cover, to staff a particularly time of year or need festival staff.

Business & Commercial:
We cover permanent and temporary central and support roles and are able to recruit talent with industry specific experience in the following areas:

HOW WE WORK

Unlike other hospitality recruitment agencies, and app-based platforms, we take great pride in the fact that we work face to face with our candidates and temp workers to ensure their career ambitions are met. This also enables us to provide our clients with staff that have the best skills, relevant experience and will fit in to their company culture with ease.

We can provide temporary and permanent staff at all levels, for all areas of a hospitality business including:

Front of house | Back of house | HR Sales & Marketing | Event Management | Finance Administration | Festival Staff

SUBMIT A VACANcY

MEET THE change-makers

Gareth Townsend

Sales Director
Gareth is a highly experienced recruiter having spent more than 20 years recruiting for hospitality businesses. Gareth joined Change Hospitality in 2015, becoming Director in 2019. Prior to recruitment Gareth was a Management Trainee at Shepherd Neame before various Operations Manager roles in boutique hotels and gastro pubs. Gareth’s area of expertise is finding permanent front of house talent for restaurants, bars and hotels.

Viola Cielen

Consultant – Permanent Recruitment – Front of House
Viola has over 20 years of experience in the hospitality industry, having begun her journey in London back in 2005 as a waitress at Maroush. Through hard work and a passion for the hospitality business, she made her way up to General Manager at Casual Dining Group. Viola’s dedication to people and her expertise in hospitality make her a valuable addition to our team. She specialises in finding permanent front of house staff for all areas of the hospitality sector.

Ed Crame

Senior Consultant
Ed originally started in hospitality with the Fat Duck Group in Bray, and then joined Change Hospitality back in 2014 on the FOH desk. After learning his trade at Change he has spent 10 years working for in-house recruitment teams for D&D London, Cubitt House, ETM Group & most recently Sunset Hospitality in the UK. Ed is re-joining the FOH desk to bring the experience he has gained to help our clients access the talent their businesses need to be successful.

Béibhinn Riordan

Consultant – Front of House Temporary Division
Having graduated from Shannon College of Hotel Management with a Bachelors in Business Studies and International Hotel Management, Béibhinn has spent all of her working life in hospitality. From Ireland to the US and Dubai, Béibhinn has a wide and overarching understanding of hospitality and uses positive and personable attitude to form fantastic relationships with both candidates and clients. She specialises in finding temporary Front of House staff for all sectors.

Louisa McLaughlin

Head of Temporary Front of House Division
Louisa spent most of the early part of her career working in the catering industry, quickly progressing to managing a number of different pubs. Since then, Louisa worked in various areas of the hospitality industry, before transitioning into hospitality recruitment. Over the past 9 years Louisa has predominantly worked with Central London five star hotels, where she has also been involved with a number of prestigious events, including London Fashion Week, Press Junkets and Bafta awards. Louisa believes in old school human interaction whilst prioritising building relationships and partnerships and is an expert in relationship management, ensuring she caters to her individual clients needs.

Cillian Waldron

Senior Consultant – Permanent Recruitment – Back of House
After completing his degree in International Hotel Management, Cillian joined the graduate program at the Dorchester, working his way up to Back of House Manager before joining Change Hospitality in 2019. Cillian’s specialism is finding chefs for all areas of the hospitality and catering industry.

Ross Brown

Consultant – Permanent Recruitment – Back of House
Ross has over 10 years UK and overseas professional chef experience. His experience ranges from boutique hotels, fine dining restaurants, luxury ski chalets and corporate catering giving him a well-rounded understanding of the hospitality industry. Joining Change Hospitality in 2023 Ross’ expertise is finding chefs for all areas of the hospitality industry.

Josh Beer

Head of Temporary Back of House Division
Head of Temporary Back of House Operations Josh has always been in and around hospitality, growing up in his family’s countryside pub and getting stuck in from a young age! Josh joined Change Hospitality in 2017 and now heads up the back of house temporary division, with his main focus being the casual back of house events desk, working with the very best events companies in London and managing a roster of talented chefs.

Tom Dukinfield

Manager – Temporary Back of House Division
Tom has been working in and around the hospitality industry for over fifteen years in a variety of positions both front and back of house. A stalwart on the Change Hospitality back of house temporary team since 2015, if you’re looking for a casual job in a restaurant, pub or bar, or are looking for chefs for your venue, Tom’s your man!

Aleksandra Dabrowska

Consultant – Temporary Back of House Operations, KPs and Cleaners
Aleks started her career in hospitality working for Spirits Pub Company as Deputy Manager. She then became a General Manager for Greene King before running the Meantime Brewery Company’s flagship pub the Greenwich Union. She finally worked in pub management for Stonegate Pub Company before joining Change Hospitality. Aleks manages teams of casual chefs, kitchen porters and cleaning staff.

Beth Downey

Consultant – Temporary Back of House Division
Beth worked in luxury hospitality in London for 15 years as a bartender, waitress, chef, bar manager and events manager for a wide range of pubs, restaurants, and night clubs before joining Change Hospitality. She manages teams of casual chefs working in events.

Charley Taylor-Smith

Sales Director
Charley comes from an event catering and venue background, starting her career in events operations in some of London’s top event caterers, including Moving Venue and Eventist Group and went on to head up sales and marking teams at The National Theatre and The Gherkin with Searcy’s. Joining Change Hospitality in 2018, Charley specialises in recruiting a variety of positions including sales, events planning and operations, marketing, admin, HR and finance roles across venues, events catering, stadiums, members clubs, hotels, restaurants and bars.

Nikki Philpot

Consultant – Events and Executive Search
Nikki comes from an events and entertainment background, starting her career over in Spain, working for some of the most sought-after event companies in Marbella and working on their lavish destination weddings and social events. She later moved into entertainment management where she ran the entertainment and events department for one of Marbella’s iconic restaurant groups, La Sala. Simultaneously, she has been working as Europe’s Leading Adele Tribute with her show Someone Like Adele for more than 10 years. Nikki joined Change Hospitality in 2023 and specialises in recruiting permanent roles for event venues, event caterers, stadiums, members clubs, hotels, restaurants, bars and serviced offices.

Amy Fox

Senior Consultant – Events and Executive Search
Amy comes from a sales background across both venues and some of London’s top event caterers. Working for the likes of Rhubarb, The London Eye and London Film Museum, her last role was at Smart Group where she sold Christmas Parties 12 months of the year, that’s right – all year round! Amy recruits Sales, Events Planning and Operations and Admin roles across Venues, Event Catering, Event Production, Members Clubs and Hotels.

Aimee Corr

Finance Assistant
Aimee comes from a background in Finance through studies in Business at University and previous work in Financial Advice in Sydney, Australia. Now moved to London, she assists with payroll and compliance for our temp and perm teams for Change.

Luke Shepherd

Payroll and Operations Assistant
Luke moved from Melbourne to London and immersed himself in the UK hospitality industry, working in festival set up crews, cocktail bartending, and luxury events catering. Now for Change, he assists the Temporary Front of House consultants and the payroll team with admin, candidate management and compliance.

Louie Knight

Finance and Operations Manager
Louie started his career working in pubs in Surrey. After moving to London, he began working in Private Members clubs and Restaurants across the city and became a Bar Manager for Soho House. He manages payroll and compliance for our temp and perm teams.

Freya Rosedale

Marketing Executive
After nearly 10 years of working in hospitality & social media management alongside running her own sustainable clothing brand Freya now handles Change’s social content, using media marketing to support our consultants.

Nikki Edgar

Business Development Manager
Nikki has over 20 years events and hospitality experience having started her career as an event manager for a catering company running large corporate dinners and fundays. For the past 15 years her focus has been on the staffing side of events, and she has staffed large events including the Olympics 2012 and the Champions League Final at Wembley. Nikki thrives on building strong, long-term relationships with clients and working in partnership with clients to develop their teams to offer consistent levels of high quality service. She has experience providing teams to all areas of the industry including events, stadiums, contract catering, outdoor events and Royal events. Nikki is quite simply the go-to person in London for front of house staff, whether it be waiting or bar staff for a restaurant or teams of banqueting staff for events.

WORK FOR US

  • Founded in 2004, we are highly experienced in recruiting for the hospitality industry
  • Back of House, Front of House and Business Support recruitment
  • Permanent, temporary, interim and contract recruitment solutions
  • All consultants are hand-picked from within the hospitality industry
  • Our staff are at the core of our success and as such we create the best workplace to develop as people and recruiters
  • 24 days annual leave, 8 Bank Holidays, 6 ‘Change Bank Holidays’ (a Company Bank Holiday in every month of the year that doesn’t have an official Bank Holiday) plus your birthday off, totals an impressive 39 days!
  • Flexible working hours and work from home available
  • Annual company weekend away
  • Company events and restaurant experiences
  • Private Health Care
  • Gym membership
  • Pension
  • Cycle to Work Scheme

In addition to the above, Change offer our consultants one of the best sales commission schemes in the UK and a host of other benefits including a chance to win some amazing prizes and incentives. In the past, holidays, sky diving, theatre trips, spa days, AirBnb staycations, Selfridges and Virgin Experience vouchers as well as wine and champagne are among the great prizes won by our consultants and back office teams.

It is our ambition to hire the best talent; we look for courageous and driven people who want to challenge the status quo and find new ways to grow our company and themselves, while having fun in the process. You work in an almost autonomous way, growing your own “business within a business”. If this sounds like the type of place that you’d like to work, please drop us an email with a copy of your CV which we will treat in confidence.