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Contact Details

  • Office Telephone: 020 8050 6312
  • Out of Hours (Back of House):

    078 9433 9396

  • Out of Hours (Front of House): 075 9464 9716
  • Email:
  • Address: 20 Little Britain, London
    EC1A 7DH

Download a timesheet (PDF)


Gareth Townsend

Sales Director
Gareth is a highly experienced recruiter having spent more than 20 years recruiting for hospitality businesses. Gareth joined Change Hospitality in 2015, becoming Director in 2019. Prior to recruitment Gareth was a Management Trainee at Shepherd Neame before various Operations Manager roles in boutique hotels and gastro pubs. Gareth’s area of expertise is finding permanent front of house talent for restaurants, bars and hotels.

Louisa McLaughlin

Head of Temporary Front of House Division (Interim)
Louisa spent most of the early part of her career working in the catering industry, quickly progressing to managing a number of different pubs. Since then, Louisa worked in various areas of the hospitality industry, before transitioning into hospitality recruitment. Over the past 9 years Louisa has predominantly worked with Central London five star hotels, where she has also been involved with a number of prestigious events, including London fashion week, Press Junkets and Bafta awards. Louisa believes in old school human interaction whilst prioritising building relationships and partnerships and is an expert in relationship management, ensuring she caters to her individual clients needs.

Emily Milford

I joined Change Hospitality in 2023 and work on the front of house temp team. I work mainly with our Australian team who are working in the UK on working holiday visas, getting them settled into London life and getting them working. Before joining Change Hospitality I spent 10 years in the beauty, spa and leisure sector.

Nikki Edgar

Head of Temporary Front of House Division
Nikki has over 20 years events and hospitality experience having started her career as an event manager for a catering company running large corporate dinners and fundays. For the past 15 years her focus has been on the staffing side of events, and she has staffed large events including the Olympics 2012 and the Champions League Final at Wembley. Nikki thrives on building strong, long-term relationships with clients and working in partnership with clients to develop their teams to offer consistent levels of high quality service. She has experience providing teams to all areas of the industry including events, stadiums, contract catering, outdoor events and Royal events. Nikki is quite simply the go-to person in London for front of house staff, whether it be waiting or bar staff for a restaurant or teams of banqueting staff for events.

Cillian Waldron

Senior Consultant – Permanent Recruitment – Back of House
After completing his degree in International Hotel Management, Cillian joined the graduate program at the Dorchester, working his way up to Back of House Manager before joining Change Hospitality in 2019. Cillian’s specialism is finding chefs for all areas of the hospitality and catering industry.

Ross Brown

Consultant – Permanent Recruitment – Back of House
Ross has over 10 years UK and overseas professional chef experience. His experience ranges from boutique hotels, fine dining restaurants, luxury ski chalets and corporate catering giving him a well-rounded understanding of the hospitality industry. Joining Change Hospitality in 2023 Ross’ expertise is finding chefs for all areas of the hospitality industry.

Josh Beer

Head of Temporary Back of House Division
Head of Temporary Back of House Operations Josh has always been in and around hospitality, growing up in his family’s countryside pub and getting stuck in from a young age! Josh joined Change Hospitality in 2017 and now heads up the back of house temporary division, with his main focus being the casual back of house events desk, working with the very best events companies in London and managing a roster of talented chefs.

Tom Dukinfield

Manager – Temporary Back of House Division
Tom has been working in and around the hospitality industry for over fifteen years in a variety of positions both front and back of house. A stalwart on the Change Hospitality back of house temporary team since 2015, if you’re looking for a casual job in a restaurant, pub or bar, or are looking for chefs for your venue, Tom’s your man!

John Wells

Senior Consultant – Temporary Back of House Operations
John started his chef career working in hotels in France and Austria. He retuned to England to study professional cookery at Westminster and went on to work at rosette restaurants and 5* hotels, and latterly as head chef of a private members club. John joined Change Hospitality in 2016 and has since been supplying hotels with great back of house staff.

Aleksandra Dabrowska

Consultant – Temporary Back of House Operations, KPs and Cleaners
Aleks started her career in hospitality working for Spirits Pub Company as Deputy Manager. She then became a General Manager for Greene King before running the Meantime Brewery Company’s flagship pub the Greenwich Union. She finally worked in pub management for Stonegate Pub Company before joining Change Hospitality. Aleks manages teams of casual chefs, kitchen porters and cleaning staff.

Beth Downey

Consultant – Temporary Back of House Division
Beth worked in luxury hospitality in London for 15 years as a bartender, waitress, chef, bar manager and events manager for a wide range of pubs, restaurants, and night clubs before joining Change Hospitality. She manages teams of casual chefs working in events.

Charley Taylor-Smith

Sales Director
Charley comes from an event catering and venue background, starting her career in events operations in some of London’s top event caterers, including Moving Venue and Eventist Group and went on to head up sales and marking teams at The National Theatre and The Gherkin with Searcy’s. Joining Change Hospitality in 2018, Charley specialises in recruiting a variety of positions including sales, events planning and operations, marketing, admin, HR and finance roles across venues, events catering, stadiums, members clubs, hotels, restaurants and bars.

Nikki Philpot

Consultant – Events and Executive Search
Nikki comes from an events and entertainment background, starting her career over in Spain, working for some of the most sought-after event companies in Marbella and working on their lavish destination weddings and social events. She later moved into entertainment management where she ran the entertainment and events department for one of Marbella’s iconic restaurant groups, La Sala. Simultaneously, she has been working as Europe’s Leading Adele Tribute with her show Someone Like Adele for more than 10 years. Nikki joined Change Hospitality in 2023 and specialises in recruiting permanent roles for event venues, event caterers, stadiums, members clubs, hotels, restaurants, bars and serviced offices.

Louie Knight

Payroll Manager
Louie started his career working in pubs in Surrey. After moving to London, he began working in Private Members clubs and Restaurants across the city and became a Bar Manager for Soho House. He specialises in managing all compliance documentation for our candidates and assists with the payroll for our temp teams.

Samantha Kiss

Marketing Assistant
Sammie, a Media and Communications graduate, after stints working in hospitality, started her marketing career in the Charity and Non-For-Profit sectors. After moving to London from Australia, Sammie joined a PR firm assisting with press campaigns and writing press releases. Sammie now handles Change’s social content, using media marketing to support our consultants.