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Assistant General Manager

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Job Description

Join the team of this award-winning gastro pub located in the vibrant South West London neighbourhood. They pride ourselves on offering exceptional food, outstanding service, and a warm and welcoming atmosphere. The commitment to quality has earned numerous accolades and a loyal customer base. They are now seeking a motivated and passionate Assistant General Manager to help continue their success story.

As the Assistant General Manager, you will play a vital role in assisting the General Manager in overseeing all aspects of the pub’s operations. You will lead and inspire a team of dedicated staff, ensuring that our guests receive top-notch service and an unforgettable dining experience. Your responsibilities will include managing daily operations, maintaining high standards of quality and cleanliness, and fostering a positive work environment.

Key Responsibilities:

  • Assist the General Manager in day-to-day operations, including staff management, customer service, and financial performance.
  • Lead and motivate the team, setting high standards for service, professionalism, and teamwork.
  • Provide excellent customer service, engaging with guests and ensuring their satisfaction.
  • Monitor and maintain quality standards, overseeing food and beverage preparation, presentation, and service.
  • Implement and maintain efficient operating procedures, including inventory management, ordering, and stock control.
  • Assist in staff recruitment, training, and development.
  • Handle customer feedback and resolve any issues in a timely and professional manner.


  • Previous experience in a similar role within the hospitality industry, preferably within a gastro pub or high-end restaurant.
  • Excellent leadership and team management skills, with the ability to motivate and inspire staff.
  • Strong customer service orientation and a passion for delivering exceptional dining experiences.
  • Sound knowledge of food and beverage operations, including menu development and wine pairing.
  • Proven ability to manage financial aspects of the business, including budgeting, cost control, and revenue generation.
  • Exceptional communication and interpersonal skills.
  • Knowledge of health and safety regulations and licensing laws.


  • Competitive salary and performance-based bonuses.
  • Opportunity to work in a renowned and award-winning establishment.
  • Supportive and inclusive work environment.
  • Staff discounts on food and drinks.

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Please quote Job ID: 100785803 when enquiring about this role.