We are looking for a highly organised and customer-focused Reservations Coordinator to support our sales team in managing bookings across multiple venues. This role is perfect for someone passionate about hospitality and eager to develop their career in a dynamic, growing company.
Key Responsibilities:
- Handle incoming calls and general enquiries, directing them as needed.
- Assist in managing non-exclusive area bookings across multiple locations.
- Maintain accurate booking records and optimise table allocations.
- Follow up with clients on booking confirmations, payments, and event details.
- Update and review run sheets to ensure smooth event execution.
- Support Reservations Executives in delivering seamless events and meeting sales targets.
- Provide cover during team holidays and assist with ad-hoc tasks.
What We’re Looking For:
- Experience in hospitality, sales, or reservations (Collins experience is a plus).
- Excellent communication and organisational skills.
- A proactive, customer-first mindset with attention to detail.
- Ability to work independently and collaboratively in a fast-paced setting.
- Tech-savvy with proficiency in Microsoft Office and booking systems.
Perks & Benefits:
- Weekly food & drink credit across venues.
- Relaxed dress code—bring your personality to work!
- Annual performance bonus.
- Team socials, summer & Christmas parties, and company events.
- Mental health support and professional development programs.
- Discounts at top London bars and restaurants.
This is an exciting opportunity to grow with a hospitality brand that values creativity, teamwork, and unforgettable guest experiences.