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General Manager

Job information

Job Description

General Manager – Premium London Pub | Iconic Venue 

£45-55k + Service
Location: Marylebone, London
Contract Type: Permanent | Full Time

An iconic and historic London hospitality venue is looking for a General Manager to lead one of its flagship pubs. Known for delivering world-class experiences, this is a unique opportunity to take ownership of a high-profile venue with strong footfall, premium F&B offering, and a diverse calendar of events.

This is a hands-on leadership role, perfect for someone with a strong operational background, strategic mindset, and a passion for exceptional service. You’ll lead a dynamic team, drive business growth, and ensure the guest experience continues to exceed expectations.

 

What You’ll Be Doing:

Strategic Leadership

  • Develop and deliver a commercial business plan and calendar of events
  • Drive innovative sales and marketing initiatives
  • Analyse competitor activity and conduct benchmarking for continual improvement
  • Present monthly financial and performance reports

Operational Excellence

  • Oversee day-to-day pub operations with a focus on efficiency, service quality, and compliance
  • Manage menu planning in collaboration with the kitchen team
  • Handle stock management, GP analysis, budgeting, and supplier relations
  • Ensure SOPs and HACCP standards are followed and continuously improved
  • Coordinate private and large-scale event bookings, ensuring smooth delivery

Guest Experience

  • Maintain a strong front-of-house presence, acting as the face of the venue
  • Build relationships with regular customers and event stakeholders
  • Ensure a premium, memorable experience for all guests

Team Leadership

  • Lead, inspire and develop your team to deliver excellence in service
  • Oversee recruitment, training, and performance management
  • Build a positive, inclusive and professional team culture
 

About You:

  • At least 4 years’ experience in a senior pub/restaurant management role
  • Proven leadership in high-volume, quality-focused environments
  • Strong financial and commercial acumen
  • Expert in health & safety, licensing, and compliance standards
  • Excellent communication and interpersonal skills
  • Personal Licence Holder and Food Hygiene Level 3 certified
  • Confident working in a guest-facing, event-driven venue
  • Highly organised with strong knowledge of EPOS and stock management systems
 

Additional Info:

  • Flexibility is key – weekend and evening work required, especially during major events
  • Expect a fast-paced, professional environment with a rich heritage and a focus on excellence

Ready to take your next step with a truly iconic London venue?
Apply today to become part of a team delivering world-class hospitality in a unique setting.

We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.

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Contact details at change for this role:
Cillian
Please quote Job ID: General Manager when enquiring about this role.