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General Manager

Job information

Job Description

Love great coffee, great people, and running a business like it’s your own?

We’re looking for a sharp, commercially minded Café General Manager to take the reins of a premium café in London and make it exceptional.

This is a hands on, own the business position for someone who thrives on high standards, strong teams, and smart decision-making.

If you enjoy being on the floor, leading from the front, and obsessing over the details that turn a good café into a great one the Apply now!!

What You’ll Be Doing

Running the Show

  • Take full ownership of day-to-day café operations
  • Deliver smooth service, every shift, every day
  • Keep standards sky-high across food, coffee, service, and presentation
  • Ensure health, safety, and hygiene are always on point

Building a Brilliant Team

  • Recruit, train, and inspire a high-performing team
  • Build a positive, accountable culture people want to be part of

Owning the Numbers

  • Be responsible for sales, costs, and profitability
  • Track KPIs like daily revenue, labour %, and COGS

Stock, Suppliers & Systems

  • Manage stock levels, ordering, and supplier relationships
  • Reduce waste and keep operations running lean and smart

Customer Experience & Brand

  • Deliver a premium, consistent customer experience
  • Handle feedback confidently and turn issues into wins

What We’re Looking For

  • Experience as a Café Manager or General Manager
  • Strong understanding of hospitality operations and financials
  • A natural leader who develops people and sets the tone
  • Thrives in fast-paced, high-standard environments

If you want a role where your decisions matter, your leadership is visible, and your café feels like your café then we’d love to hear from you.

Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted.

We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.

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Please quote Job ID: General Manager when enquiring about this role.