General Manager – Premium London Pub | Iconic Venue
£45-55k + Service
Location: Marylebone, London
Contract Type: Permanent | Full Time
An iconic and historic London hospitality venue is looking for a General Manager to lead one of its flagship pubs. Known for delivering world-class experiences, this is a unique opportunity to take ownership of a high-profile venue with strong footfall, premium F&B offering, and a diverse calendar of events.
This is a hands-on leadership role, perfect for someone with a strong operational background, strategic mindset, and a passion for exceptional service. You’ll lead a dynamic team, drive business growth, and ensure the guest experience continues to exceed expectations.
What You’ll Be Doing:
Strategic Leadership
- Develop and deliver a commercial business plan and calendar of events
- Drive innovative sales and marketing initiatives
- Analyse competitor activity and conduct benchmarking for continual improvement
- Present monthly financial and performance reports
Operational Excellence
- Oversee day-to-day pub operations with a focus on efficiency, service quality, and compliance
- Manage menu planning in collaboration with the kitchen team
- Handle stock management, GP analysis, budgeting, and supplier relations
- Ensure SOPs and HACCP standards are followed and continuously improved
- Coordinate private and large-scale event bookings, ensuring smooth delivery
Guest Experience
- Maintain a strong front-of-house presence, acting as the face of the venue
- Build relationships with regular customers and event stakeholders
- Ensure a premium, memorable experience for all guests
Team Leadership
- Lead, inspire and develop your team to deliver excellence in service
- Oversee recruitment, training, and performance management
- Build a positive, inclusive and professional team culture
About You:
- At least 4 years’ experience in a senior pub/restaurant management role
- Proven leadership in high-volume, quality-focused environments
- Strong financial and commercial acumen
- Expert in health & safety, licensing, and compliance standards
- Excellent communication and interpersonal skills
- Personal Licence Holder and Food Hygiene Level 3 certified
- Confident working in a guest-facing, event-driven venue
- Highly organised with strong knowledge of EPOS and stock management systems
Additional Info:
- Flexibility is key – weekend and evening work required, especially during major events
- Expect a fast-paced, professional environment with a rich heritage and a focus on excellence
Ready to take your next step with a truly iconic London venue?
Apply today to become part of a team delivering world-class hospitality in a unique setting.
We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
