We’re looking for an experienced, organised, and proactive Senior Event Operations Manager to a growing Events team. This is an exciting opportunity for someone who thrives in a fast-paced, premium events environment and is passionate about delivering exceptional client experiences.

Working closely with the Sales and Events teams, you will be responsible for planning, coordinating, and delivering a wide range of high-end events. You’ll play a key role in ensuring every event runs seamlessly, leading operational teams on-site while maintaining the highest standards of service, health and safety, and venue compliance.

• Lead the operational planning and delivery of events from initial planning through to execution.
• Work closely with the Sales Team to ensure seamless event planning and communication.
• Manage both Front of House (FOH) and Back of House (BOH) operations to deliver exceptional service standards.
• Order and manage hired equipment, ensuring effective stock control and minimising breakages.
• Lead, brief, and manage Front of House teams of varying sizes on event days.
• Attend client meetings, venue site visits, and tastings to identify operational requirements and contribute to successful event planning.
• Oversee event service, including managing dinner service for events of up to 500+ guests.
• Prepare and oversee event-specific Risk Assessments, Method Statements (RAMS), and Health & Safety documentation.
• Build and maintain strong relationships with partner venues, ensuring compliance with venue regulations.
• Develop and maintain excellent relationships with key clients, acting as their primary operational contact where appropriate.
• Collaborate with internal departments to improve efficiency and support the successful delivery of events.
• Support the allocation of event managers based on operational requirements and budgets.
• Assist with the recruitment, onboarding, and training of Front of House staff.
• Contribute to operational improvement projects across staffing, equipment, and beverage operations.

To be successful in this role, you’ll have:

• Proven experience managing operations within the events, hospitality, or catering industry.
• Excellent organisational and communication skills.
• Experience leading large operational teams in a busy events environment.
• Strong client-facing skills with the ability to build lasting professional relationships.
• Confidence managing multiple events and priorities in a fast-paced environment.
• Excellent attention to detail and strong problem-solving skills.
• A solid understanding of Health & Safety requirements and event compliance.
• A flexible approach to working hours, including evenings and weekends when required.

If you’re passionate about delivering outstanding events, leading teams, and creating exceptional client experiences, we’d love to hear from you.

Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted.

We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.