Known for bold, imaginative menus, create event experiences, and seamless service. Working across London’s most iconic venues, they deliver everything from intimate VIP receptions and supper clubs to spectacular seated dinners for up to 500+ guests.

As Senior Planning & Operations Manager, you will be the planning and operational engine behind there events—leading the planning, logistics, and execution of complex, high-profile events from 10-600 plus. You’ll manage multiple large-scale events simultaneously, ensuring every detail is flawlessly delivered and every client expectation surpassed.

• Lead the end-to-end planning and operational delivery of large events, including dinners, brand activations, charity galas, and private celebrations. Reporting to the head of operations.
• Oversee event logistics: staffing, equipment, venue coordination, supplier management, health & safety, and timings
• Manage and mentor the planning and on-site operations teams, ensuring best-in-class service standards
• Collaborate closely with culinary, creative, sales, and production departments to ensure cohesive event delivery
• Develop and maintain operational systems, processes, and budgets
• Build strong, trusted relationships with clients, venues, and suppliers
• Ensure compliance with health & safety, licensing, and operational regulations
• Troubleshoot challenges calmly under pressure, making quick and effective decisions on event days

About You

• Minimum 3 years’ experience in event planning and operations management within high-end catering, hospitality, or large-scale events
• Proven experience overseeing dinners and events for up to 500 guests (or more)
• A natural leader with exceptional organisational and multitasking skills
• Confident managing large teams and complex logistics
• Strong communication skills and an ability to work collaboratively across departments
• Calm, solutions-focused, and highly detail-oriented
• Passionate about creativity, food, and exceptional guest experience

If you thrive in a creative environment, love operational challenges, and want to be part of a team delivering extraordinary events, we’d love to hear from you.

We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.